Fraud Investigation Lead (Wealth Management)

Location: Taguig
Salary range: Not stated
Workplace: In office
Level: Senior / Staff IC
Job family: Investigations
Posted: Recently

The T&S Network estimates this role to be M3, Manager. We don't yet know typical pay for this level in Philippines. Most of our pay data comes from US roles. If you work in Trust & Safety in Philippines, add your pay to help others. Key skills at this level: runs an investigation end to end, from signal to enforcement to writeup, builds and maintains the tradecraft others on the team follow, and works law enforcement and external referral pathways correctly.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as P3, on the other track · manages people.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

A client service role in Accenture's Wealth Solutions Center, supporting high-net-worth clients and their Wealth Advisors on wealth and banking products. The posting's title says Fraud Investigation Lead, but its duties are service requests, transactions and wire processing, and it does not describe fraud investigation work.

What you'd do

Resolve service requests for Wealth clients and advisors across phone, email and digital channels.
Handle transfers, overdrafts and day-to-day transactions within SLA commitments.
Process wire agreements and urgent wire transfers, where errors are not tolerated.
Build tailored solutions for clients with multifaceted financial needs within compliance and regulatory frameworks.
Log each client contact and its outcome in CRM and Salesforce.
Work assigned shifts, including night shift.

What it asks for

Bachelor's degree or higher in a business, finance, accounting or banking field, or an equivalent.
One or more years of client service in banking, financial services or wealth management.
Exposure to retail banking or wealth platforms such as Client Central or Salesforce (preferred).
People management experience (preferred).
Strong written, phone and in-person communication skills.
Comfort with Microsoft Office and quick adoption of new technology.

Worth knowing

Assigned night shift work.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago