Fraud Investigator II

Location: Texas
Salary range: USD $47,757 – $54,933 base
Workplace: Remote
Level: Individual contributor
Job family: Investigations
Posted: 4 weeks ago

The T&S Network estimates this role to be S3, Senior Agent / Escalations. The typical base salary for that level in Investigations & Threat Intel is $44k to $63k at an employer this size for a remote role. Key skills at this level: follows evidence across accounts, signals and infrastructure without losing chain of reasoning, distinguishes coordinated behavior from coincidence, and documents findings to a standard that survives external review.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: paid by the hour, which is a frontline seat · the title reads as P2, on the other track · asks for 3+ years · posts $48k to $55k base at a company of 500 to 5,000 for a remote role.

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The role, in T&S terms

Written by the T&S Network from Rover's posting.

Fraud investigation work for a pet care marketplace connecting pet owners with sitters across several countries. The role covers account takeovers, payment fraud, phishing and organized fraud rings, and sits within fraud and identity operations, handling account safety incidents including harassment and Terms of Service violations.

Fraud and scams

What you'd do

Probe takeover, payment fraud, phishing, and fraud ring cases to cut both near-term and lasting damage.
Study fraudulent payments and abusive behavior quickly as they surface.
Dispute chargebacks by gathering evidence to reduce financial loss and recover funds.
Review ID checks and background results to verify that users are who they claim to be.
Triage and resolve account safety incidents, including flagged content, harassment, and Terms of Service violations.
Manage and decide appeals from users whose accounts were deactivated.
Act as the subject matter expert on fraud and identity verification, working with other operations partners on company-wide initiatives.

What it asks for

Three or more years in fraud ops, cybercrime, or identity work.
High school diploma or equivalent.
Available for a regular schedule including some holidays and at least one weekend day per week.
Bachelor's degree in a related field (preferred).
Experience as a Rover owner or sitter (preferred).
2+ years in a customer-facing support role (preferred).
Experience writing SQL queries (preferred).

Worth knowing

Required to work some holidays and at least one weekend day per week.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Rover before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago