Advisor I, Content Moderator-Mandarin

Written by the T&S Network from Concentrix's posting.

Customer service advisor role at Concentrix, titled Content Moderator-Mandarin, resolving routine problems with a client's products or services. The posting describes inbound and outbound calls and internet contact, with the channel set by client requirements. The duties and candidate profile are general customer service, and the posting names no moderation or trust and safety work.

What you'd do

• Resolve routine problems with a client's products or services over calls or online contact.
• Meet the contractual key performance indicators for service delivered to customers.
• Clarify customer requirements, probe for understanding, and use decision-support tools to resolve issues.
• Offer additional products or services to customers during contacts.
• Track, document, and retrieve information in a call tracking database.
• Refer customer inquiries to published materials, secondary sources, or senior staff.

What it asks for

• Comfortable navigating computers and general PC use.
• Ability to communicate effectively in writing and verbally.
• Secondary school completion, with three to six months of related work experience (preferred).

Worth knowing

• Ability to rotate shifts as needed.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.