Advisor I, Content Moderator-Japanese

Written by the T&S Network from Concentrix's posting.

Customer service advisor role at Concentrix, titled as a content moderator position for Japanese-language work. The posting frames the job as routine customer support over calls, chat or internet contact, resolving product or service problems against client KPIs. It does not describe content moderation tasks, harm areas or a specific platform beyond the title.

What you'd do

• Meet contractual KPIs for the customer service delivered to customers
• Clarify customer requirements and use decision-support tools to resolve them
• Listen to customer concerns and build rapport with empathy
• Maintain basic knowledge of the client's products or services
• Record accurate notes and track and retrieve information in a call tracking database
• Refer customer inquiries to published materials, secondary sources or senior staff
• Take part in activities aimed at improving customer satisfaction

What it asks for

• High school diploma (preferred: three to six months of relevant experience)
• Strong computer navigation and PC skills
• Clear written and verbal communication, including Japanese per the title
• Attention to detail and ability to multi-task and adapt quickly
• Tolerance for repetitive work in a fast-paced production environment

Worth knowing

• Ability to rotate shifts as needed

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.