Advisor I, Content Moderator-Urdu

Written by the T&S Network from Concentrix's posting.

Urdu-language content moderation work inside a customer service advisor role at Concentrix, which handles inbound calls, outbound calls, or internet contacts for client products and services. The posting describes the job as routine customer support and KPI-driven service delivery, with a career framework for a starter-level advisor.

What you'd do

• Resolve routine customer problems about a client's product or service using decision-support tools and reference resources.
• Listen to customer needs and concerns, clarify requirements, and confirm understanding of the issue.
• Meet contractual KPIs for service delivered to customers.
• Document and retrieve information in a call tracking database and notate accounts accurately.
• Refer customer inquiries to published materials, secondary sources, or senior staff when needed.
• Take part in activities aimed at improving customer satisfaction and business performance.

What it asks for

• High school diploma (preferred with three to six months of relevant experience)
• Strong computer navigation and PC skills
• Clear written and verbal communication
• Attention to detail and multitasking ability
• Ability to rotate shifts as needed

Worth knowing

• Shift rotation required

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.