[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - Singapore

Written by the T&S Network from TikTok's posting.

Leads quality and enforcement for human-in-the-loop data labeling that trains TikTok's machine learning and LLM models, covering content labeling against platform policies across global markets. Sits in the ADSO Eco & Social Creation team, which supports negative content governance and online content strategy through data annotation.

What you'd do

• Directs end-to-end delivery of data operations and quality assurance across regional and multiple markets.
• Turns policy understanding into quality standards for data labeling and enforcement.
• Builds and maintains labeling guidelines, calibration protocols and quality assessment procedures for diverse markets.
• Leads QA teams in root cause analysis of guideline ambiguities, performance gaps and high-severity escalations.
• Allocates resources, plans workforce and prioritizes tasks to meet output volume and delivery timelines.
• Manages relationships and productivity and quality targets with global BPO partners and vendor sites.
• Translates data insights into improvements for LLMs and ecosystem models with cross-functional partners.

What it asks for

• Five or more years running data operations, T&S, moderation or AI data delivery work, ideally across multiple regions.
• Understanding of machine learning pipelines, LLMs and hybrid human-machine labeling frameworks.
• Proficiency in data analysis and dashboards (e.g., SQL, Excel).
• Hands-on use of moderation software, CMS platforms and workforce management systems.
• Knowledge of online safety and user experience regulatory frameworks and regional market sensitivities.
• Required English proficiency.
• Understanding of business continuity planning during unexpected situations.

Worth knowing

• Vendor oversight role managing outsourced BPO partners.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.