[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - KL

Written by the T&S Network from TikTok's posting.

Leads global quality and enforcement for human-in-the-loop data labeling that trains TikTok's machine learning and LLM models and supports content strategy for the Eco & Social Creation area. The role sets labeling guidelines and quality standards that must match platform policies and regional regulations, and runs the vendor teams doing the work.

What you'd do

• Turn policy understanding into quality standards and calibration protocols for data labelers.
• Keep labeling guidelines and quality checks current for markets with different norms and needs.
• Lead QA teams in root cause analysis of guideline ambiguities, performance gaps and high-severity escalations.
• Manage workforce planning, task prioritization and output volume against delivery timelines.
• Oversee global BPO partners and vendor sites against productivity and quality targets.
• Work with cross-functional partners to turn labeling data insights into LLM and ecosystem model improvements.

What it asks for

• Five or more years in data operations, T&S, content moderation or AI data delivery, ideally running global or multi-region teams.
• Solid grasp of machine learning pipelines, LLMs and mixed human-machine labeling setups.
• Proficiency in data analysis and dashboard creation, such as SQL or Excel.
• Experience with human moderation tools, content management systems and people management systems.
• Knowledge of online safety and user experience regulatory frameworks and global socio-cultural contexts.
• Understanding of business continuity planning during unexpected situations.
• Proficiency in English.

Worth knowing

• Work involves a vendor or outsourcing relationship with global BPO partners.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.