Case Management Tools
The queue a reviewer actually works in: the report, the content, the policy text and the decision in one place, with an audit trail behind it.
7 tools
AbuseIOOpen source handling, ticketing and tracking for abuse reports.Case management · Open source
CinderTrust and Safety operating system: queues, cases, policy and enforcement.Case management · Enterprise
Content Review FiltersReact components for putting blurs and filters into a review tool.Case management · Open source
CoopOpen source content review and enforcement: queues, routing, enforcement rules and reporting to NCMEC.Case management · Open source
Hive Moderation DashboardReview and enforcement workspace on top of Hive's models, with NCMEC reporting.Case management · EnterpriseNCMEC ReportingOpen Ruby client for filing CyberTipline reports.Case management · Open source
OzoneOpen source labeling and moderation console for the AT Protocol.Case management · Open source
What to ask before you buy
- What is your recall and precision on my harms, in my languages, at my volume? Not in general.
- What happens when you're wrong, and how does a person override it?
- Where does my data sit, who can read it, and what happens to it when we leave?
- What does the price do when our volume doubles? Show me the tier boundaries.
- Who else my size uses this, and can I speak to one of them without you present?
- What is your incident process when your service is down and my queue is filling?
Rules that push teams here
Not legal advice
- The Digital Services ActRisk assessment, transparency reporting, and a working appeals route.
- The Online Safety ActDuties that scale with your size and your users' age.
Keep a list of the ones worth a call
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