Trust & Safety Associate

Written by the T&S Network from ZipRecruiter's posting.

Fraud-focused Trust & Safety work on a job marketplace: verifying that employers and their job ads are legitimate and catching scams, account takeovers, and policy violations before they reach job seekers. The role sits on a team whose goal is protecting job seekers from fraud and keeping the platform reliable.

• Fraud and scams

What you'd do

• Investigate suspected fraud, account takeovers, and policy violations on the job platform.
• Call and email new employers, inbound and outbound, to verify their accounts.
• Review job advertisements against guidelines before they go live.
• Analyze emerging scam trends and work with the team to adjust prevention strategies.
• Help refine safety protocols and account validation procedures.
• Support other departments on account validation and act as a contact for user-reported concerns.

What it asks for

• High school diploma or GED.
• 1-2 years of customer service, support, or client-facing experience.
• One to two years of hands-on work in fraud, compliance, or content moderation, or a closely related trust and safety job.
• Proficiency with MS Office (Word, Excel) or Google Workspace.
• Ability to attend mandatory in-person training in the Phoenix, AZ office.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on ZipRecruiternorth_east before you apply. If we got something wrong, report this listing.