Senior Associate, Customer Experience - Safety

Written by the T&S Network from DoorDash's posting.

Designs and improves support for the most critical, high-risk safety incidents on DoorDash, covering how incidents are prevented, identified and handled for customers. Sits in the Safety Customer Experience team, which owns some of the most sensitive customer interactions on the platform.

What you'd do

• Drive safety strategy with cross-functional teams to improve how safety incidents are prevented, identified and responded to.
• Redesign the full handling of safety incidents, from reporting through workflows, agent support and tools.
• Analyze case-level data to find root causes, measure performance and prioritize safety CX improvements.
• Influence Product, Engineering and Operations so safety CX needs shape product and operational decisions.
• Build scalable processes to resolve ambiguous, high-stakes problems in sensitive customer situations.

What it asks for

• 3 to 5 years of experience in strategy and operations, business operations, consulting or a related fast-paced field.
• Bachelor's degree.
• Strong structured problem-solving and prioritization skills.
• Ability to turn complex data into clear insights and actions.
• History of taking ambiguous initiatives on your own, from framing the problem to delivering the result.
• Record of leading cross-functional projects that bring Product, Engineering and Operations stakeholders along.

Worth knowing

• Handles highly sensitive, high-risk customer safety incidents.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on DoorDashnorth_east before you apply. If we got something wrong, report this listing.