Trust & Safety Associate (Turkish Speaker)

Location: Kuala Lumpur, Vertical Corp. Tower B
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation work for Accenture's Trust and Safety offering, which serves platform companies by reviewing user profiles, audio, video, and text. Moderators analyze reported or system-flagged content, investigate and escalate issues, and resolve them under client policies.

What you'd do

Review, classify, and remove content according to client guidelines using specific tools and channels.
Analyze user profiles, audio, video, and text-based content.
Look into tricky content cases, settle them where possible, and hand the rest to the wider Trust and Safety team.
Track changing client policies and guidelines and apply updates.
Serve as an advocate for the user community.
Take part in process improvement initiatives and continuous training and workgroup discussions.

What it asks for

Solid emotional resilience, coping habits, and stress management.
Fluent Turkish and the ability to understand and clearly communicate in it.
Ability to perform duties objectively, free of personal bias, in line with client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Deep familiarity with internet platforms and internet culture.
High cultural and political awareness of the market and region supported.

Worth knowing

Exposure to graphic, violent, sexual, or egregious content, and possible exposure to flashing lights or contrasting light and dark patterns.
Access to Accenture's well-being support program for Trust & Safety staff.
Rotating shifts and non-standard work hours.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago