Safety Model Operations Quality Assurance - Brazilian Portuguese Speaking (6-9 Month Fixed-term Contract)

Written by the T&S Network from TikTok's posting.

Quality assurance for a Safety Model Operations team that moderates short video content on TikTok, covering Brazilian Portuguese-speaking markets. The QA role monitors performance, audits moderation decisions, and drives process and training improvements for the teams doing the review work.

What you'd do

• Audit moderator decisions daily and give error analysis and feedback to the teams involved.
• Run regular calibration meetings with stakeholders to keep knowledge and quality standards consistent.
• Pass policy updates to moderation teams and route policy questions between internal and external stakeholders.
• Compile and deliver regular performance data reports to subject matter experts and management.
• Run regular root cause analysis escalations through the relevant process.
• Participate in or lead policy briefings, checking that changes fit local cultural, social, geographic and political conditions.
• Help build onboarding training materials, SOPs and a training plan, and take queue moderation or knowledge quizzes when needed.

What it asks for

• Minimum 1 year of QA or related experience in trust and safety or policy at a major tech or media company.
• High proficiency in Brazilian Portuguese, spoken and written.
• Fluent English, the working language.
• Understanding of labeling business logic and how upstream and downstream teams work.
• Comfort collaborating with a broad range of cross-functional partners.
• Bachelor's degree or equivalent experience in a short video product industry (preferred).
• Experience in content moderation, content quality, content safety or labeling (preferred).

Worth knowing

• Exposure to sensitive content including vulgar content, violence, pornography and fake news.
• Fixed-term contract of 6 to 9 months.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.