Safety Model Operations Quality Assurance Analyst - Swahili

Written by the T&S Network from TikTok's posting.

Quality assurance for Swahili-language safety model operations on a short video platform, checking that human and machine moderation removes harmful content quickly and accurately. The QA team monitors performance, audits decisions, and clears blockers for internal and external moderation stakeholders.

What you'd do

• Run daily audits of moderation decisions and send error analysis and feedback to the teams involved.
• Hold regular calibration meetings with stakeholders to keep knowledge and quality standards aligned.
• Pass policy updates to teams and route policy questions between internal and external stakeholders.
• Compile regular performance data reports for SME and management teams.
• Run regular RCA escalations through the relevant process and identify performance gaps across markets.
• Work queues in platforms such as TCS or Rock Appeal, and cover temporary gaps in market support.
• Help build onboarding training SOPs, materials, and a training plan for Swahili moderation.

What it asks for

• At least 1 year of QA or relevant trust and safety or policy experience at a major tech or media company.
• High proficiency in Swahili, written and spoken, plus fluent English as the working language.
• Familiarity with the business logic of labeling and with upstream and downstream moderation workflows.
• Comfort working with a broad range of cross-functional partners.
• Experience in a short video product user industry or with a bachelor's degree (preferred).
• Experience in content moderation, content quality, content safety, or labeling (preferred).
• Microsoft Office skills in PowerPoint, Excel, and Word (preferred).

Worth knowing

• Exposure to sensitive content including vulgar content, violence, pornography, and fake news.

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