Safety Model Operations Quality Assurance - Spanish (6-9 Month Fixed-term Contract)

Written by the T&S Network from TikTok's posting.

Quality assurance for safety model operations, covering content moderation work across Spanish-language markets on a short video platform. The QA owns quality outcomes for internal and external moderation stakeholders, clears blockers to performance, and reports on results. The posting places the role within the Trust & Safety team's moderation operations.

What you'd do

• Audit moderation work daily and feed error analysis back to the teams involved.
• Run regular calibration meetings with stakeholders and give feedback on how standards are applied.
• Pass policy updates to moderation teams and route policy questions between internal and external stakeholders.
• Compile and deliver performance data reports to subject-matter experts and management.
• Run root cause analysis escalations through the relevant process.
• Assess performance gaps across markets and propose and deliver fixes.
• Work with upstream and downstream teams on labeling logic and queue handling.

What it asks for

• At least 1 year of QA or relevant trust and safety or policy experience at a major tech or media company.
• High proficiency in Spanish, both written and spoken.
• Fluent English, the working language.
• Familiarity with the business logic of labeling and the workflows of upstream and downstream teams.
• Ability to work with a broad range of cross-functional partners.
• Bachelor's degree or equivalent experience in a short video product industry (preferred).
• Experience in content moderation, content quality, content safety, or labeling (preferred).

Worth knowing

• Exposure to sensitive content including vulgar content, violence, pornography, and fake news.
• Fixed-term contract of 6 to 9 months.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.