Remote Engagement Moderation - Online Communities - Sept 2026

Written by the T&S Network from ModSquad's posting.

Engagement moderation on social media for brand clients, covering monitoring and replying to public feeds and escalating security or safety concerns to client and internal security teams. The work sits in a remote network that runs community management and moderation for client platforms and brands.

What you'd do

• Watch social feeds and answer public questions with approved wording.
• Follow client rules, workflows, and moderation standards as they change.
• Recognize potential security or safety concerns and escalate them to the right teams.
• Keep up with trends and topics so online interactions stay accurate and on track.
• Engage community members with a consistent, professional, and empathetic tone.

What it asks for

• Experience in social media moderation, community management, or Trust & Safety.
• Strong spoken and written communication.
• Familiarity with the major social platforms and online communities.
• Strong judgment to assess situations and know when to escalate.
• Hands-on use of social media management tools like Sprout Social, Conversocial, or Sprinklr (preferred).
• Additional language skills (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on ModSquadnorth_east before you apply. If we got something wrong, report this listing.