Engagement Moderators
- Location
- 6 Locations
- Salary range
- Not stated
- Workplace
- In office
- Level
- Agent or moderator
- Job family
- Content Moderation
- Posted
- Recently
The T&S Network estimates this role to be S2, Agent / Moderator. The typical base salary for that level in Scaled Ops & Moderation is $40k to $60k. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as S2.
The role, in T&S terms
Written by the T&S Network from ModSquad's posting.
Social media moderation for a remote outsourcing firm serving brand clients, covering monitoring and moderating public social feeds and responding to inquiries. Engagement moderators also escalate issues to the client's security team when needed.
What you'd do
- Monitor and moderate social media feeds for a client brand.
- Answer public questions with approved stock replies.
- Escalate issues to the client's security team when necessary.
- Follow evolving rules and workflows for each project.
- Install and use specific security software required by the client.
What it asks for
- Experience in social media moderation.
- Experience in translation or live engagement.
- Ability to write complete, grammatically correct sentences in professional communication.
- Use of a computer that is not a Chromebook.
Worth knowing
- Work is with a vendor serving a client's platform.
- Subject to additional profile, background, and ID checks for client security.
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on ModSquad before you apply. If we got something wrong, report this listing.
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Still listed 14 hours ago
About ModSquad
Remote moderation and community support vendor, working in more than 55 languages.
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