Platform Operations Team Lead - TikTok Safety Product (San Jose)

Written by the T&S Network from TikTok's posting.

Leads a local ticket support operations team inside TikTok's content safety function, which uses large language models to speed up content review and manage risk. The team works with engineering and product on user support journeys and on the operational side of content safety systems.

What you'd do

• Investigate reported tickets and incidents across multiple channels and coordinate responses to global partner inquiries
• Find bottlenecks in daily operations, ticket data, audit data and team feedback, then design data-driven fixes
• Set user operations strategy and improve the process for turning user feedback into solved problems
• Hire, coach and upskill team members, and plan manpower and task allocation for productivity
• Act as main point of contact for the domain, escalating technical issues to engineering and product teams
• Represent regional operational needs in global planning and reviews, and localize strategies for regional readiness

What it asks for

• More than 5 years in the Internet industry with 3+ years managing platform operations or product technical support teams
• Working knowledge of content moderation and Trust & Safety operations, including handling incidents and managing risk
• Solid grasp of how ticket support systems run and which operational metrics matter
• Experience managing escalations of technical issues
• Proven ability to run products, service processes and projects end to end
• Strong data analysis and reporting skills, with sensitivity to system performance and stability indicators

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.