Content Moderation - Bilingual Western Balkan/English

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for social media apps, where the moderator applies the client's content policy to videos, news stories, pictures, political ads and profiles, scoring each on age-appropriateness, violence, sexual content and political transparency. The work is delivered as outsourced services for a client's platform, with a focus on Western Balkan language and regional political and social context.

What you'd do

Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
Rate content for age suitability, violence, sexual material and political disclosure.
Apply the client's content policy and handling procedures consistently to digital content.
Identify subtle differences in meaning in digital communication and enforce the client's terms of use.
Monitor user reports of abuse on the site and escalate changes that may affect performance or KPIs.
Attend wellness coaching sessions and wellness groups as part of the role.
Follow security, confidentiality and project requirements tied to the work.

What it asks for

Need a year or more in operations work in shared services or customer experience.
High school diploma or the equivalent is required.
Fluency in English and a Western Balkan language, able to read and speak both.
Strong interpersonal, verbal and written communication skills.
Empathy plus a working grasp of the region's political and social climate.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, animal torture, gang violence, murder and hate speech.
Work is with an outsourcing provider serving a client's social media platform.
Employee may be reassigned to other TaskUs projects based on staffing needs.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago