Content Moderation - Bilingual Swedish/English

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for a social media client's apps, applying the client's content policy to videos, news stories, pictures, political ads and profiles. The work covers abuse reports and scoring content for age-appropriateness, violence, sexual content and political transparency. The posting frames this as a bilingual Swedish and English role at an outsourcing firm serving tech clients.

What you'd do

Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
Rate each item for child-appropriateness, violence level, sexual material and political disclosure.
Apply the client's policies and handling procedures consistently, identifying subtle differences in meaning.
Monitor user reports of abuse on the site and enforce the client's terms of use.
Escalate policy-affecting changes or performance issues through appropriate channels to meet required KPIs.
Take part in employee assistance programs, wellness coaching and wellness groups.

What it asks for

Need a year or more of past work in shared services or customer experience operations.
High school diploma or equivalent.
Fluent in English and Swedish, able to read and speak both.
Strong interpersonal, verbal and written communication skills.
Compassion and sensitivity to political and social context in the Swedish-speaking market and region.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, animal torture, gang violence, murder and hate speech.
Employer may reassign moderators to other projects based on staffing needs.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago