Content Moderation - Bilingual Kurdish/English

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for a social media client's apps, applying the client's content policy to videos, news stories, still pictures, political ads and profiles. Work is handled through the client's terms of use, with the team focused on keeping the online space appropriate and safe. Some campaigns include child exploitation, animal torture, gang violence, murder and hate speech.

What you'd do

Review videos, news stories, pictures, political ads and social media profiles on a computer each day.
Rate each item on age suitability, violence, sexual material and political disclosure.
Apply the client's policies and handling procedures consistently, identifying subtle differences in meaning.
Monitor user reports of abuse on the site and enforce the client's terms of use accordingly.
Escalate changes that may affect performance or KPIs through appropriate channels.
Take part in employee assistance programs, reporting initiatives and training.

What it asks for

Need a year or more of prior operations work in shared services or customer experience.
Hold at least a high school diploma or its equivalent.
Fluent in English and Kurdish, with the ability to read and speak Kurdish.
Strong interpersonal, verbal and written communication skills.
Cultural and political awareness of the market and region supported.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, is unavoidable.
Wellness coaching sessions and wellness groups are required for all employees.
Work is with a outsourcing firm serving a client's social media platform.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago