Content Moderation - Bilingual French/English

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for social media apps: applying a client's content policy to videos, news stories, pictures, political ads and profiles, and scoring them for age-appropriateness, violence, sexual content and political transparency. The posting frames the role as keeping the platform engaging, appropriate and safe for users and businesses, and does not name a specific team.

What you'd do

Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
Rate each item for how suitable it is for minors, how violent it is, how sexual it is and whether political content is transparent.
Enforce the client's terms of use by monitoring reports of abuse on the site.
Read the intent behind digital messages closely enough to tell similar-looking content apart when applying policy.
Escalate changes that may affect performance or required KPIs through appropriate channels.
Take part in employee assistance programs, reporting initiatives and training.

What it asks for

At least one year of prior operations work in a shared services or customer experience setting.
Completed high school or an equivalent credential.
Fluent in English and French, able to read and speak both.
Strong interpersonal, verbal and written communication skills.
Empathy and cultural awareness of the political and social situations in the market and region supported.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, animal torture, gang violence, murder and hate speech.
Employer is an outsourcing provider serving a client's social media platform.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago