Advisor I, Content Moderator-Vietnamese

Written by the T&S Network from Concentrix's posting.

Customer service advisor role on a Concentrix content moderation team, handling Vietnamese-language work for a client's platform. The posting describes a general customer service job with inbound and outbound calls, internet contact, KPIs, and call tracking, and does not name a specific harm area or the moderation tasks themselves.

What you'd do

• Meet contractual KPIs for service delivered to customers
• Clarify customer requirements and use decision-support tools to resolve them
• Listen to customer needs and respond with empathy and rapport
• Document and retrieve information in the call tracking database
• Refer customer inquiries to published materials or senior staff
• Offer additional products or services where appropriate

What it asks for

• High school diploma (preferred) with three to six months of relevant experience (preferred)
• Strong computer navigation and PC knowledge
• Written and verbal communication skills
• Ability to rotate shifts as needed

Worth knowing

• Rotating shifts as needed

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.