Advisor I, Content Moderator-Malay

Written by the T&S Network from Concentrix's posting.

Titled Content Moderator-Malay, the posting describes a customer service advisor role that handles inbound calls, outbound calls, or internet contacts about a client's product or service and resolves routine problems. The duties center on KPIs, customer rapport, and record-keeping in a call tracking database.

What you'd do

• Resolve routine customer problems about the client's product or service through calls or internet contacts.
• Clarify customer requirements and use decision-support tools and resources to reach a resolution.
• Listen to customer needs, show empathy, and build rapport while handling each contact.
• Greet customers courteously using agreed procedures and maintain a professional tone throughout.
• Notate accounts and log, document, and retrieve information in the call tracking database.
• Refer customer inquiries to published materials, secondary sources, or more senior staff.
• Offer additional products or services and take part in activities to improve satisfaction and performance.

What it asks for

• High school diploma (preferred), with three to six months of relevant experience (preferred)
• Strong computer navigation skills and general PC knowledge
• Clear written and verbal communication
• Strong attention to detail and dependability
• Ability to stay steady on repetitive tasks while working at high volume and pace

Worth knowing

• Rotating shifts as needed

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.