Trust & Safety Associate - Urdu Speaking

Written by the T&S Network from Accenture's posting.

Content moderation for a platform client, reviewing and acting on user profiles, audio, video and text that users report or the system flags. The work is part of Accenture's Trust and Safety offering, which serves platform companies. Posting says the role is in Urdu, so the market and region are Urdu-speaking.

What you'd do

• Review, classify, and remove content under client guidelines using specified tools and channels.
• Keep up with changing client policies and guidelines.
• Investigate and resolve complex content issues, then relay them to the wider Trust and Safety team.
• Act as an advocate for the user community.
• Take part in process improvement work and ongoing training and workgroup discussions.
• Discuss socially sensitive topics to help keep communities safe.

What it asks for

• Excellent comprehension and communication in Urdu and English.
• Ability to stay emotionally steady and manage stress under heavy review loads.
• Ability to make objective decisions free of personal beliefs, based on client policies.
• Strong attention to detail and critical thinking.
• Comfort synthesizing information from multiple streams.
• Familiarity with internet platforms and culture, and cultural awareness of the political and social situations in the region.

Worth knowing

• Exposure to graphic, violent, sexual, or egregious content, and to flashing lights or contrasting light and dark patterns.
• Access to Accenture's well-being support program for Trust & Safety staff.
• Rotating shifts, non-standard hours, and weekend and holiday work.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenturenorth_east before you apply. If we got something wrong, report this listing.