Trust & Safety Associate - Sinhalese speaking

Location: Bangkok
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Reviews user profiles, audio, video and text for Accenture Operations' Trust and Safety clients, which are platform companies. Work covers classifying, removing or escalating flagged content under client guidelines, and resolving complex issues that go to the wider Trust and Safety team.

What you'd do

Review, classify and remove content according to client guidelines using specified tools and channels.
Analyze user profiles, audio, video and text content flagged by users or by the system.
Investigate and resolve complex content issues, then relay them to the broader Trust and Safety team.
Track changing client policies and guidelines and apply updates to daily review.
Take part in process improvement initiatives aimed at quality and efficiency.
Attend ongoing training and group discussions that cover sensitive social topics.

What it asks for

Excellent comprehension, communication and skills in Hindi.
Strong coping, emotional resilience and stress-management skills.
Ability to decide objectively, without personal bias, in line with client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Familiarity with internet platforms and internet culture, and cultural awareness of the relevant market and region.
Prior business process outsourcing, customer service or content moderation experience (preferred).

Worth knowing

Direct or incidental exposure to graphic, violent, sexual or egregious content.
Exposure to flashing lights or contrasting light and dark patterns.
Access to a well-being support program designed for the Trust and Safety community.
Rotating shifts, non-standard hours, and weekend and public holiday work.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 11 hours ago