Trust & Safety New Associate - GTNS - Viacon - Persian (CL13)

Written by the T&S Network from Accenture's posting.

Content moderation and AI response evaluation for a client's platform, working on user profiles, audio, video, text and AI-generated responses to keep them within client safety policies. The work sits in Accenture's Trust & Safety and Responsible AI services, which help clients create safer online environments and improve the integrity of their digital platforms.

What you'd do

• Review, classify, and where required remove content under client policies and procedures.
• Analyse user profiles, audio, video and text using designated tools and platforms.
• Investigate and resolve or escalate content issues reported by users or found by automated systems.
• Evaluate AI-generated content for safety concerns, policy violations and inappropriate responses.
• Write and run prompt strategies to test LLMs on sensitive topics such as medical and legal advice.
• Assess model responses for refusal behaviour and use of disclaimers, and run structured and adversarial tests.

What it asks for

• Excellent English and Persian comprehension and communication, assessed during recruitment.
• Strong emotional resilience, coping ability and stress-management skills.
• Ability to apply client policies objectively and impartially.
• Strong attention to detail, critical thinking and decision-making.
• Ability to synthesize and evaluate information from multiple sources.
• Interest in responsible AI, internet platforms and internet culture (preferred).
• Working knowledge of current politics and social issues in the Persian-speaking region (preferred).

Worth knowing

• Exposure to graphic, violent, sexual or otherwise disturbing content, and to adversarial AI scenarios.
• Exposure to flashing lights and contrasting light and dark patterns.
• Required participation in a Trust & Safety well-being support programme.
• Fixed-term contract of 12 months, with possible extension.

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