Trust & Safety Associate - Hindi Speaker

Written by the T&S Network from Accenture's posting.

Content moderation for a platform client, reviewing user profiles, audio, video and text against client guidelines. Work covers content reported by users or flagged by the system, with escalations to the wider Trust and Safety team. The role is for a Hindi-speaking associate.

What you'd do

• Review, classify, and remove content under client guidelines using specified tools and channels.
• Investigate and resolve complex content issues, then relay them to the broader Trust and Safety team.
• Analyze user profiles, audio, video, and text content, including items flagged by the system.
• Track changing client policies and guidelines and apply updates to daily review.
• Take part in process improvement work and ongoing training and workgroup discussions.
• Engage with socially sensitive topics to keep communities safe.
• Act as an advocate for the user community.

What it asks for

• Able to stay steady under stress and recover after viewing disturbing material.
• Excellent comprehension and communication in Hindi and English.
• Ability to apply client policy objectively, without personal bias.
• Strong attention to detail and critical thinking.
• Comfort synthesizing information from multiple streams.
• Familiarity with internet platforms and internet culture.
• Cultural and political awareness of the market and region supported.

Worth knowing

• Exposure to graphic, violent, sexual, or egregious content.
• Well-being support program for Trust and Safety staff.
• Rotating shifts, non-standard hours, and weekend and holiday work.
• Exposure to flashing lights and contrasting light and dark patterns.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenturenorth_east before you apply. If we got something wrong, report this listing.