RCS Business Messages Analyst, Trust and Safety

Written by the T&S Network from Google's posting.

Works on preventing spam, phishing, malware and scams in business messaging on Google's Rich Communication Services for Business Messaging (RBM) ecosystem, covering business-to-user and user-to-business interactions. The team sits within Google's Trust & Safety group and works to keep partners safe from malicious content and unwanted interactions.

• Spam and platform abuse
• Fraud and scams

What you'd do

• Identify business-to-user and user-to-business threats and help design anti-abuse protections.
• Advise Product and Engineering on safer-by-design features and counter-abuse strategy.
• Analyze data and trends to find new signals for scaled enforcement.
• Lead projects adopting AI and ML to improve enforcement efficiency.
• Design and run the review, enforcement and appeals workflow, including reviewer guidelines and quality oversight.
• Investigate spam trend anomalies to find root causes and handle executive escalations with data-driven insights.

What it asks for

• Bachelor's degree or equivalent practical experience.
• Seven years in operations, analytics, Trust and Safety, policy, anti-abuse, fraud investigations, or risk work.
• English proficiency.
• Experience building anti-abuse messaging solutions in a technical or product role (preferred).
• Experience in fraud or abuse investigations, risk management, security or threat analysis for internet, telephony or communication products (preferred).
• Large-scale data analysis and building ML reputation models (preferred).
• Skill in persuading cross-functional peers and senior leaders through clear writing and presentations (preferred).

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