Quality Assurance Associate - Safety Model Operations

Written by the T&S Network from TikTok's posting.

Quality assurance for the safety models that flag harmful content on TikTok, run by the Safety Model Operations team. The work covers labeling accuracy and policy implementation across English-speaking markets, with the goal of keeping automated safety models performing well. The posting names bullying, hate speech, child safety, self-harm and harm to animals among the content the frontline teams see.

• Hate speech

What you'd do

• Run detailed reviews and complex root cause analyses on labeling errors.
• Monitor quality performance against project-specific KPIs.
• Perform daily audits and send error analysis and feedback to teams.
• Compile and deliver regular performance data reports to SMEs and management.
• Pass policy updates to teams and route policy questions between internal and external stakeholders.
• Run calibration meetings and take part in policy briefings.
• Moderate queues or sit knowledge quizzes, and backfill gaps in market support when needed.

What it asks for

• Proficiency in English for an English-speaking market.
• Ability to learn quickly in a fast-paced environment.
• Experience in content moderation, content quality, content safety, labeling or annotation (preferred).
• Familiarity with labeling business logic and upstream and downstream team workflows (preferred).
• Strong communication, presentation and interpersonal skills, including working across many partner teams (preferred).

Worth knowing

• Exposure to sensitive content including vulgar content, violence, pornography and fake news.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.