Program Manager (AI Automation), Trust & Safety

Written by the T&S Network from TikTok's posting.

Program management for AI automation inside Trust & Safety operations, covering moderation automation, LLM-powered workflows, and AI agents that help human moderators make decisions. The Automation Team works with Product, Engineering, Algorithms, and Operations to drive moderation automation and AI initiatives toward measured goals.

What you'd do

• Lead end-to-end AI automation programs aimed at efficiency, quality, and scalability of T&S operations.
• Design prompts, workflows, and evaluation plans for LLM and AI agent solutions.
• Tune prompts, business rules, and automation logic using data-driven insights.
• Build monitoring frameworks and dashboards tracking AI adoption, model quality, and business impact.
• Convert operational problems into technical requirements and push for them in product roadmap priorities.

What it asks for

• Bachelor's degree or above in Computer Science, Information Systems, or a related field.
• Strong analytical skills, with a record of using operational or product data to change processes.
• Track record working across Product, Engineering, and Operations in a technology environment.
• Ability to run multiple complex initiatives and win buy-in from stakeholders you don't manage.
• Hands-on experience with LLMs, generative AI, AI agents, or ML products (preferred).
• Prompt design or evaluation, and AI workflow optimization experience (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.