Advisor I, Content Moderator – English

Written by the T&S Network from Concentrix's posting.

Content moderation for a large job site, where the moderator applies client-set rules and guidelines to decide whether content on a company profile and search results are effective at driving job applications. The role is part of a vendor team serving the client's platform, with work tied to contractual KPIs.

What you'd do

• Monitor company profile content and search relevance against the client's rules and guidelines.
• Label and filter content according to the client's standards.
• Clarify customer requirements and use decision-support tools to resolve them.
• Track, document and retrieve information in the call tracking database.
• Refer customer inquiries to published materials, secondary sources or senior staff.
• Keep accounts accurately annotated and meet contractual KPIs.

What it asks for

• Minimum education of D3 or S1.
• Good English communication skills, written and verbal.
• Strong computer navigation and PC skills.
• Attention to detail and ability to multi-task and adapt quickly.
• Able to handle repetitive work under high volume and tight pace.
• Ability to rotate shifts as needed.
• Additional experience or skills may be required depending on location or program.

Worth knowing

• Work is with a vendor serving a client's platform.
• Shift rotation required as needed.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.