Advisor I, Content moderation– Japanese

Written by the T&S Network from Concentrix's posting.

Customer service advisor role for a Japanese-language content moderation program, handling inbound calls, outbound calls, or internet contacts for a client's product or service. The posting frames the work as routine customer support and resolution, with no trust and safety harm area named.

What you'd do

• Resolve routine customer problems using decision-support tools and published resources.
• Clarify customer requirements and confirm understanding before offering a resolution.
• Meet contractual KPIs for service delivered to customers.
• Document accounts and track customer contacts in a call tracking database.
• Refer customer inquiries to published materials, secondary sources, or senior staff.
• Take part in activities aimed at improving customer satisfaction and business performance.

What it asks for

• Secondary schooling completed, plus roughly three to six months of related work history (preferred)
• Strong computer navigation and PC skills
• Written and verbal communication ability
• Japanese language requirement stated in the posting's language field
• Ability to rotate shifts as needed

Worth knowing

• Full-time role
• Rotating shifts as needed

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.