Sr Manager, Fraud Operations, Investigations, & Grey Markets

Written by the T&S Network from Sony's posting.

Leads a global team running fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. The team targets account compromise, payment fraud, entitlement and reseller abuse, and unauthorized reseller activity, working with Fraud Strategy, Data Science, Product, Commerce, Legal, and Trust & Safety to identify emerging threats and build scalable controls.

• Fraud and scams

What you'd do

• Manage a worldwide group that investigates fraud and abuse and enforces against grey market sellers.
• Run detection and investigation programs aimed at account takeovers, payment fraud, entitlement misuse, and reseller activity.
• Own chargeback operations and dispute strategy with Payments, Data Science, and external partners.
• Drive grey market strategy against unauthorized resellers, promotional abuse, and marketplace manipulation.
• Turn investigative findings into policies, automation, and product changes that reduce risk.
• Set operational KPIs, service levels, and quality standards, and report fraud trends to executives.

What it asks for

• Five or more years managing people.
• Experience standing up fraud, investigations, or chargeback programs at digital commerce, marketplace, fintech, gaming, or tech companies.
• Deep knowledge of fraud typologies, account security, payment fraud, disputes, and grey market activity.
• Japanese language skills (preferred)

Worth knowing

• Background check at offer stage, which may include criminal checks.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Sonynorth_east before you apply. If we got something wrong, report this listing.