Senior Program Manager, Sales Abuse Prevention

Written by the T&S Network from Amazon's posting.

Program management for Amazon's Sales Abuse Prevention team, which protects the trust of customer reviews and other shopping content from manipulation such as fake reviews and abusive brand building. The team builds automated and manual detection systems, investigator tools and content filters, and works across engineering, data science and legal to run proactive prevention, reactive mitigation and discovery of new abuse forms.

• Coordinated manipulation

What you'd do

• Own program planning and execution for proactive abuse prevention, reactive mitigation, and discovery of emerging abuse
• Run mitigation through the Measure, Detect, Investigate, Enforce, Appeals and cleanup framework
• Deep dive current processes to find gaps, then set and iterate a roadmap to improve them
• Lead ambiguous problems to resolution across multiple teams and partner organizations
• Build buy-in for program vision with internal leaders and key external partners
• Partner with engineering, data science and legal to develop automated and manual detection systems

What it asks for

• At least five years managing programs or projects
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end-to-end delivery, and reporting results to senior leadership
• Bachelor's degree
• 3+ years of driving process improvement experience (preferred)
• Master's degree or MBA in a business, operations or related field (preferred)
• Experience using generative AI tools to improve workflow, with critical evaluation of outputs (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Amazonnorth_east before you apply. If we got something wrong, report this listing.