Retail and Play Program Lead - Trust and Safety

Written by the T&S Network from Hasbro's posting.

Program lead role supporting Trust and Safety for Wizards Play Network and Organized Play programs, covering partner and player policy enforcement and sensitive investigations across regions. Sits within the program's trust and safety function to keep play spaces fair, safe and consistent for players, retailers and employees.

What you'd do

• Review program data, policy docs and incident reports to spot patterns and propose policy updates
• Run the most sensitive investigations from start to finish, recording evidence and applying program rules
• Explain policy decisions to partners and players, including in heated or emotional exchanges
• Review partner-reported issues, assess impact, and decide whether to resolve or escalate
• Define and improve processes and standards the wider team uses for inquiries, investigations and communications
• Work with leadership and other teams to keep policy application even across regions and inform program direction

What it asks for

• Minimum 6 years in Trust and Safety, investigations, fraud analysis or related field, including owning programs or complex caseloads
• Deep conflict resolution and de-escalation experience, including the hardest cases
• Strong critical thinking and investigative skills
• Experience defining policy, process or standards (preferred)
• Familiarity with Wizards Play Network policies (preferred)
• Knowledge of Magic: The Gathering or gaming/retail industry experience (preferred)
• Regional understanding of markets such as Latin America or Asia-Pacific (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Hasbronorth_east before you apply. If we got something wrong, report this listing.