Senior Program Manager I, Operations, Trust and Safety

Google

Location
Mountain View, CA, USA
Salary range
USD $188,000 – $274,000 base
Workplace
In office
Level
Senior / Staff IC
Job family
T&S Operations
Posted
Recently

The T&S Network estimates this role to be P3, Senior. Key skills at this level: forecasts volume and staffs against it with real error bars, owns service levels and can explain a miss without blaming the queue, and governs a vendor relationship on quality, not only on cost per action.

Learn more about this and similar levels
Why this level

Estimated from the posting rather than stated by the employer: the title reads as P3 · asks for 8+ years · posts $188k to $274k base at a company over 5,000 in the San Francisco Bay Area · sets strategy beyond one team.

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The role, in T&S terms

Written by the T&S Network from Google's posting.

Program management for Google's Trust & Safety operations team, which fights abuse such as malware, spam and account hijacking across Google's products. The role runs complex, multi-disciplinary projects with cross-functional partners to reduce abuse risk across products, advertisers and publishers in over 40 languages.

What you'd do

  • Set one communications standard for executive and key partner updates across several programs.
  • Run a visible cadence of program reviews, decision-making and prioritization.
  • Track resource stewardship so efficiency and utilization gains are measurable across the organization.
  • Lead a governance structure that supports executive decision-making.
  • Define and manage a program portfolio aimed at high-impact organizational problems.
  • Form partnerships with peers in other orgs and functions whose goals line up with yours.

What it asks for

  • Eight years running programs or projects (required)
  • Experience in trust and safety (required)
  • Hands-on work in operations and managing internal stakeholders (required)
  • Bachelor's degree or practical experience in its place (required)
  • Eight years leading projects that span several teams (preferred)
  • Background in compliance, infosec, IT audit or risk work (preferred)
  • Knowledge of Google products, online abuse types and writing policy (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Google before you apply. If we got something wrong, report this listing.

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Still listed 10 hours ago

About Google

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The employer

About Google

AI and model safety · Media and streaming · Infrastructure and developer tools · Mountain View, CA · More than 100,000 people · Founded 1998

Company profile

Search, advertising, Android, YouTube and Cloud, and the source of Perspective API and Jigsaw.

Moderation, reported

Google files its moderation decisions with the European Commission, separately for each service below. The newest we hold cover May 2026.

  • Google Shopping
  • YouTube
  • Google Maps
  • Google Play
  • Chrome Web Store

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