Product Operations Manager (Human Moderation) - TikTok
- Location
- San Jose, United States of America
- Salary range
- USD $108,000 – $208,800 base
- Workplace
- In office
- Level
- Manager
- Job family
- Content Moderation
- Posted
- Recently
The T&S Network estimates this role to be M3, Manager. Key skills at this level: forecasts volume and staffs against it with real error bars, owns service levels and can explain a miss without blaming the queue, and governs a vendor relationship on quality, not only on cost per action.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as M3 · posts $108k to $209k base at a company over 5,000 in the San Francisco Bay Area.
The role, in T&S terms
Written by the T&S Network from TikTok's posting.
Runs human moderation operations for TikTok's monetization ecosystem, covering the Creator Rewards Program and Subscription. The work is to reduce labeller pain points in rule understanding, judgment, and tooling, and to put AI into review and risk alerts. The team's aim is to protect high-quality creators through risk definition, identification, governance actions, and creator notification.
What you'd do
- Diagnose labeller pain points using productivity, QA results, appeals, and false-negative data
- Coordinate delivery of platform tool, AI, and review workflow projects with Product, Engineering, Algorithm, and Policy
- Build thematic and strategy reports analyzing the monetization business and its risks
- Explore large language model uses for risk assessment and review efficiency in human review policies
- Work with Training, QA, and Regional Operations teams on moderation processes
What it asks for
- Build AI tools for moderation, rule explanations, risk alerts, and side-by-side case comparisons to lower labeller decision effort
- Strong analytical skills for working with throughput, QA scores, appeal volume, and missed-violation data
- Proficiency in Chinese and English, required for work with Mandarin-speaking partners
- Cross-cultural understanding, persuasion, and organizational influence
- Ability to connect business processes and drive projects to business goals
- Background in moderation, trust and safety, creator platform governance, or outsourced labeller management (preferred)
- Knowledge of QA methods, moderation policy writing, or workflows where humans review model output (preferred)
Terms in this role
- BPO.
- Business process outsourcing: a vendor that runs work such as content review for client platforms.
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikTok before you apply. If we got something wrong, report this listing.
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Still listed 11 hours ago
About TikTok
The employer
About TikTok
Social platforms · Media and streaming · Culver City, CA · 50,001 to 100,000 people · Founded 2016
Short-form video platform, run by ByteDance outside the US and by a joint venture of Oracle, Silver Lake and MGX inside it since 2026.
Moderation, reported
TikTok filed 37.7M moderation decisions with the European Commission for May 2026.
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