Quality Analyst Graduate (Monetization Integrity Ops) - 2027 Start

Written by the T&S Network from TikTok's posting.

Quality assurance for human and automated content moderation on TikTok's advertising side, keeping ads and advertisers away from high-risk content. The work sits in Monetization Integrity Ops and aims to make moderation outcomes consistent and accurate for brands.

What you'd do

• Audit human moderation regularly against accuracy, RCA, and appeal success targets, checking data protection and T&S standards.
• Run root cause analysis on recurring quality issues and turn error patterns into feedback for guideline and operations teams.
• Rule on tricky or risky cases and check the benchmark datasets that enforcement is measured against.
• Lead calibration sessions to keep moderation teams consistent and explain policy to BPO, PPS, PS, and OGS partners.
• Resolve unusual edge cases and make sure policy updates reach all internal and external partners.
• Build weekly and monthly reports on market accuracy, error trends, and policy gaps from QA and calibration dashboards.
• Lead or support training rollouts for policy and guideline changes, mainly for BPO staff.

What it asks for

• Bachelor's degree in business, operations, or a related field.
• Strong root cause analysis and trend identification skills.
• Solid grasp of content policies and SOPs, with sound judgment on escalated cases.
• Experience leading calibration, delivering training, or running knowledge transfer sessions.
• Fluency in data visualization, reporting, and QA or calibration tools.
• Ability to use AI to streamline workflows.
• 1+ year of analytical audit or performance tracking experience in T&S, compliance, or high-volume operations, internships included (preferred).

Worth knowing

• Graduate role with an onboarding date required by the end of the year.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.