Device Safety & Risk Operations Specialist, User Safety & Risk Operations

Written by the T&S Network from OpenAI's posting.

Builds the safety and risk operating model for a new category of OpenAI consumer hardware, covering product-safety incidents, critical escalations, regulated cases and privacy-sensitive issues. The User Safety & Risk Operations team builds operational capacity for new, ambiguous areas of work and works with partner teams to make it durable.

• Fraud and scams

What you'd do

• Set the incident categories, severity tiers, decision authority, escalation triggers and closure rules for device safety.
• Draft frontline playbooks for product-safety events, critical escalations, safety advisories and corrective actions.
• Map out handling for regulated and privacy-sensitive cases, covering restricted access, evidence standards and audit trails.
• Prepare launch plans, tabletop drills, training, quality checks and post-launch monitoring.
• Use telemetry, customer signals and case outcomes to spot patterns and feed fixes back into products.
• Stand up priority workflows through launch, then hand them off to lasting owners in USRO and partner teams.

What it asks for

• Ability to communicate with operational, technical, legal and executive audiences when evidence is incomplete.
• Experience with privacy-sensitive sensor, diagnostic, media or household data workflows (preferred).

Worth knowing

• May involve exposure to sensitive or concerning material.
• Background check required, administered under applicable law.

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