Creator Support Specialist - Trust and Safety, Customer Support
- Location
- Los Angeles, United States of America
- Salary range
- USD $45,594 – $64,168 base
- Workplace
- In office
- Level
- Agent or moderator
- Job family
- Customer Support
- Posted
- Recently
Stated as USD $21.92 – $30.85 an hour, at 40 hours a week.
The T&S Network estimates this role to be S2, Agent / Moderator. The typical base salary for that level in Scaled Ops & Moderation is $46k to $70k at an employer this size. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as S2 · asks for 2+ years · posts $46k to $64k base at a company over 5,000.
The role, in T&S terms
Written by the T&S Network from TikTok's posting.
Frontline support for TikTok creators, covering everyday inquiries and safety-related concerns across chat, email, tickets and in-app messages. The role sits in the Creator Safety & Support Team, which aims to keep creators safe while giving them personalized, high-touch help with the platform.
What you'd do
- Answer creator questions by chat, email, ticket queue and in-app message with fast, accurate guidance
- Work across several dashboards, tools, workflows and SOPs at the same time
- Keep current on policy and product changes so guidance reflects them
- Escalate issues to internal partners and help build solutions to creator experience problems
- Handle safety-related concerns with confidentiality, including potentially sensitive material
- Give high-value creators white-glove support across multiple channels
- Contribute to projects that strengthen safety, efficiency and community trust
What it asks for
- 2+ years of experience in customer support or a user-facing service role
- Excellent written English with a clear, professional, concise style
- Experience with CRM or CS software such as Salesforce, Zendesk, Avaya or Intercom
- Experience delivering customer service by email and chat
- Strong multitasking, prioritization and time-management across several tools
- Understanding of online culture, how creators act and what trends are current (preferred)
- Past work helping people on a digital platform or with creators (preferred)
Worth knowing
- Works with potentially sensitive safety-related material
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikTok before you apply. If we got something wrong, report this listing.
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Still listed 14 hours ago
About TikTok
The employer
About TikTok
Social platforms · Media and streaming · Culver City, CA · 50,001 to 100,000 people · Founded 2016
Short-form video platform, run by ByteDance outside the US and by a joint venture of Oracle, Silver Lake and MGX inside it since 2026.
Moderation, reported
TikTok filed 37.7M moderation decisions with the European Commission for May 2026.
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