Member Support Specialist Townsville

Written by the T&S Network from Concentrix's posting.

Member support for an Australian superannuation fund, handling first-contact enquiries from fund members about online access, contributions, pensions, withdrawals and investment options. Sits in a high-volume customer service team at a corporate contact center, with no trust and safety harm area named.

What you'd do

• Serve as first point of contact for superannuation members across a range of enquiries
• Assist members with logging in online, changing contributions and updating account details
• Answer questions about pension payments, early withdrawals and choosing investments
• Navigate multiple systems to resolve member enquiries efficiently
• Maintain privacy and compliance standards on every interaction
• Deliver professional, customer-focused service in a high-volume environment

What it asks for

• Strong customer service experience from retail, hospitality or similar roles
• Clear communication and ability to multitask while staying composed on complex enquiries
• No call centre or superannuation experience required
• Exposure to compliance and privacy in regulated environments (preferred)

Worth knowing

• Full-time permanent role on a Monday to Friday roster between 7:00am and 8:00pm
• Paid structured training provided
• Role is with Concentrix, an outsourcing firm

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.