Community Support Specialist

Written by the T&S Network from Partiful's posting.

User support for a consumer event-planning app, where the specialist handles day-to-day support across channels and turns recurring user problems into bug reports and fixes for product and engineering. The team sits between users and the product team, resolving issues end-to-end and escalating when needed.

What you'd do

• Resolve user questions and issues end-to-end, from simple how-tos to complex edge cases
• Escalate issues when needed and document reproduction steps for bug reports
• Track support volume and user pain points and surface trends to Product and Engineering
• Draft and refine canned replies, help articles, and internal support docs
• Advocate for user-driven fixes and improvements based on support conversations
• Use automation, tools, and AI workflows to streamline support operations

What it asks for

• Two to five years handling customer, community, or user-facing support work
• Strong written communication, able to stay warm and precise with frustrated users
• Strong judgment on when to move fast, slow down, or escalate
• Comfort with AI tools and technical troubleshooting
• Experience working with product or engineering teams and writing bug reports (preferred)
• Background at a consumer social app, ticketing company, or events business (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Partifulnorth_east before you apply. If we got something wrong, report this listing.