Creator Support Associate - Customer Support, Trust & Safety
- Location
- Warsaw, Poland
- Salary range
- Not stated
- Workplace
- In office
- Level
- Agent or moderator
- Job family
- Customer Support
- Posted
- Recently
The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Poland. Most of our pay data comes from US roles. If you work in Trust & Safety in Poland, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as S2 · asks for 1+ years.
The role, in T&S terms
Written by the T&S Network from TikTok's posting.
Creator support work on a short-video platform, handling creator inquiries and safety-related concerns across email, ticketing, in-app messages and live chat. The role sits in the Creator Support team, which aims to keep creators feeling safe, supported and able to engage with the platform confidently.
What you'd do
- Respond to creators who reach out for help across email, ticketing, in-app messages and live chat.
- Take the lead on safety-related creator concerns, aiming for first-touch resolution.
- Guide creators through platform features and handle issues with personalized support.
- Learn and apply internal tools and standard operating procedures, keeping up with policy and process changes.
- Escalate complex issues and work with cross-functional teams on solutions and process improvements.
- Contribute to growth initiatives and special projects as needed.
What it asks for
- At least 1 year of experience in user support or customer service.
- Fluent English, as the working language.
- Experience giving strong customer service through email or other written channels.
- Strong written communication and typing skills.
- Ability to juggle requests from several channels at once.
- Proficiency with computers and CRM software.
- Strong time management and decision-making skills.
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikTok before you apply. If we got something wrong, report this listing.
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Still listed 14 hours ago
About TikTok
The employer
About TikTok
Social platforms · Media and streaming · Culver City, CA · 50,001 to 100,000 people · Founded 2016
Short-form video platform, run by ByteDance outside the US and by a joint venture of Oracle, Silver Lake and MGX inside it since 2026.
Moderation, reported
TikTok filed 37.7M moderation decisions with the European Commission for May 2026.
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