Wellbeing Associate - Riyadh

Concentrix

Location
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Salary range
Not stated
Workplace
In office
Level
Individual contributor
Job family
Wellbeing & Resilience
Posted
Recently

The T&S Network estimates this role to be P3, Senior. We don't yet know typical pay for this level in Saudi Arabia. Most of our pay data comes from US roles. If you work in Trust & Safety in Saudi Arabia, add your pay to help others. Key skills at this level: forecasts volume and staffs against it with real error bars, owns service levels and can explain a miss without blaming the queue, and governs a vendor relationship on quality, not only on cost per action.

Learn more about this and similar levels
Why this level

Estimated from the posting rather than stated by the employer: asks for 3+ years · the title reads as P2 · sets strategy beyond one team.

Apply on Concentrix

The role, in T&S terms

Written by the T&S Network from Concentrix's posting.

Onsite counselling for employees who moderate harmful content, covering hate speech, violence, child safety, and self-harm imagery. The role sits in Concentrix's psychological health team for Trust & Safety staff and aims to build resilience and manage distress among content moderators.

What you'd do

  • Coach employees one-to-one and build resilience plans for their health and wellbeing
  • Run group and peer support sessions on resilience, coping and working relationships
  • Facilitate creative and mindfulness-based sessions such as music and creative therapies
  • Assess cases for trauma from graphic content and risk of harm to self or others, following escalation protocols
  • Keep confidential case notes, session data and reports under privacy protocols, and review assessment data for trends

What it asks for

  • Master's-level training in clinical or counselling psychology, or psychotherapy
  • Active license to practice, unrestricted, in the country of the site
  • Minimum 3 years in wellbeing or psychotherapy
  • Proven cross-cultural counselling experience
  • Track record of building and running wellbeing or mental health trainings, workshops or webinars
  • Fluent written and spoken Arabic
  • English B1 (preferred)

Worth knowing

  • Exposure to graphic content including images, video and text on violence, child safety and harm to self, others and animals
  • Full-time role

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrix before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago

About Concentrix

The employer

About Concentrix

Vendors and BPOs · Newark, CA · More than 100,000 people · Founded 2004

Company profile

Global outsourcer providing customer support and content moderation teams.

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Listed automatically from Concentrix's public job board. Applications go to the employer. The T&S Network isn't involved in hiring for this job.

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