Sr. Technical Program Manager, Account Integrity

Written by the T&S Network from Amazon's posting.

Program management for account integrity at Amazon, covering bots and automation in authentication flows, fraud and scam detection, and impersonation scams across email, chat, and phone. The work spans shopping, Prime Video, Alexa, and Kindle, and sits with the Account Integrity team, which keeps bad actor accounts from being used for fraud or abuse.

• Fraud and scams
• Spam and platform abuse

What you'd do

• Run delivery of account integrity programs across engineering and ML teams, taking work from intake to launch and ramp-up.
• Keep the program rhythm going with status updates, milestone checks, and clear paths for escalation.
• Manage dependencies with partner teams in identity, seller, customer service, and applied science.
• Consolidate engineering requests across the org and make prioritization tradeoffs visible.
• Set and track metrics for how well detection and prevention work, team health, and progress on yearly targets.
• Turn business targets into scoped engineering plans during yearly and quarterly planning cycles.
• Prepare plans and updates for directors and VPs, including business reviews and leadership briefings.

What it asks for

• Bring 5+ years of product or program management in tech.
• Bring 7+ years of hands-on work with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management with software engineering teams.
• Experience managing cross-functional programs, building processes, and coordinating release schedules.
• 5+ years of project management across scope, schedule, budget, quality, risk, and critical path (preferred).
• Experience building sustainable processes across cross-functional teams (preferred).

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