Senior Platform Trust and Safety Engineer

Written by the T&S Network from Salesforce's posting.

Platform trust and safety engineering on Salesforce's Core CRM and Marketing Cloud, detecting and stopping abusers who commit fraud, phishing, account takeover, and other misuse of platform access. Sits in the Platform Defense and Safety team, which handles malicious user activity that occurs even when systems work as designed, such as bad actors posing as legitimate customers.

• Fraud and scams
• Spam and platform abuse

What you'd do

• Triage and act on abuse reports from outside and inside the company for Core CRM and Marketing Cloud.
• Write and refine Splunk rules that catch and respond to misuse.
• Author and maintain automated response playbooks.
• Partner with Office of Ethical Usage and Legal on regulatory reporting, including under the EU Digital Services Act.
• Spell out the anti-abuse tooling engineering teams need.
• Assess outside vendor products for filling gaps in detection coverage.
• Participate in an on-call rotation.

What it asks for

• Deep information security background in platform abuse, threat intel, incident response, or threat detection.
• Experience running abuse or security investigations end to end, from triage through closure.
• Specialization in at least one of log analysis, file-level forensics, or data mining.
• Experience authoring detection rules in YARA or Splunk SPL and working from a command line.
• Experience with Splunk for detection engineering (preferred).
• Experience with threat intelligence tools or teams (preferred).
• Background with orchestration or automation tools like Temporal (preferred).

Worth knowing

• On-call rotation.

Terms in this role

Digital Services Act (DSA).

The EU law that sets how online services handle illegal content and user complaints: notice and action, statements of reasons, appeals, transparency reports, and risk assessments for the largest platforms.

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