Senior Instructional Designer, Prime Video, Trust and Safety

Written by the T&S Network from Amazon's posting.

Designs and runs the training program that prepares content analysts to use AI-assisted tools when reviewing Prime Video titles for local regulations, age ratings and content warnings. Sits in Trust & Safety Operations, which reviews content against policy across every market Prime Video serves.

What you'd do

• Build onboarding, recurring training and certification for analysts working in many countries.
• Create in-the-moment guidance and job aids that analysts consult while reviewing titles.
• Draft modules, scenarios, quiz sets and tailored learning paths with generative AI.
• Set up AI-powered practice settings where analysts rehearse on simulated cases and get immediate feedback.
• Track time-to-competency, review quality and analyst confidence instead of completion rates alone.
• Revise learning content as policies and tools change, coordinating with Policy, Ops and Product.

What it asks for

• Bachelor's degree or equivalent.
• Hands-on record of using generative AI tools to produce learning content.
• Proven practice of tying training to real performance results.
• Strong skill in writing and organizing information clearly.
• Background designing in-product guidance or co-pilot tools (preferred).
• Familiarity with content moderation, age rating or other regulated review work (preferred).

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