Fraud Activity Agent (Spanish-speaking) - Onsite - BM01

Written by the T&S Network from Concentrix's posting.

Fraud investigation work in a customer-facing support setting, where the agent checks suspicious fraud cases for a client and confirms or rules out fraud using customer-supplied documentation. The posting does not name the client's product or market. It describes the role as sitting in a Tech industry team at Concentrix.

• Fraud and scams

What you'd do

• Start investigations into suspect fraud cases with internal tools and standard macros.
• Collect customer documentation and verify it carefully to confirm or rule out fraud.
• Manage open cases within defined pending periods and follow up until resolution.
• Escalate tickets to Level 1 when client documentation is not received after 14 days, per procedure.
• Troubleshoot complex, non-standard issues and identify root causes.

What it asks for

• Native-level or bilingual Spanish, with advanced English.
• Strong customer service and conflict resolution skills.
• Active listening, empathy, and adaptability.
• Working knowledge of CRM and operational systems, such as parcel tracking tools.
• Technical proficiency in iOS, Android, and Windows.
• Ability to lead improvement initiatives and support SLA efficiency (preferred).

Worth knowing

• Rotating shifts Monday to Saturday, 09:00 to 18:00.
• Permanent full-time contract, 39 hours per week.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.