Fraud Activity Agent (Italian-speaking) - Hybrid BM01

Written by the T&S Network from Concentrix's posting.

Fraud case handling for a customer-facing service operation. Agents start investigations into suspicious fraud cases, collect and verify customer documents to confirm or rule out fraud, and manage cases through pending periods to resolution. The posting does not name the client platform or product area.

• Fraud and scams

What you'd do

• Start investigations into suspect fraud cases with internal tools and standard macros.
• Collect customer documentation and verify it to confirm or rule out fraud.
• Track cases through defined pending periods and follow up until they are resolved.
• Escalate tickets to Level 1 when client documentation is not received after 14 days, per set procedure.

What it asks for

• Proficient or bilingual in Italian (required)
• Advanced English (required)
• Strong interpersonal skills, including active listening, empathy and adaptability
• Experience calming difficult customer exchanges and resolving disputes well
• Troubleshooting complex, non-standard issues and giving root-cause analysis
• Working knowledge of CRM and operational systems, such as parcel tracking tools
• Technical proficiency in iOS, Android and Windows operating systems

Worth knowing

• Rotating shifts Monday to Saturday, 09:00 to 18:00
• Permanent full-time contract, 39 hours per week

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.