Director, Trust & Safety

Written by the T&S Network from Suno's posting.

Leads the Trust & Safety function for an AI music creation platform, directly running enforcement operations and policy against violative content, fraud, bots and identity issues. Works with Product, Engineering, Legal and ML to scale detection and remediation, including the operational side of music rights enforcement and regulatory readiness under DSA, OSA and emerging AI-content rules.

• Fraud and scams
• AI misuse and jailbreaks

What you'd do

• Staff and run the T&S team: enforcement ops, policy, vendor programs, quality checks and training.
• Own cost per decision, precision and recall tradeoffs, automation rate targets, queue design and the vendor versus in-house mix.
• Set oversight for AI-driven enforcement: when humans review, how appeals work, and who answers for automated actions.
• Manage the BPO relationship and T&S vendor partnerships, including selection, contract support, capacity and quality accountability.
• Run operational workflows for rights-matching abuse, impersonation and copyright, in close partnership with Legal.
• Work with Legal to turn DSA, OSA and new AI-content rules into tools, processes and measurable readiness.
• Report T&S metrics and tradeoffs to executive leadership.

What it asks for

• Eight-plus years in T&S, integrity or content ops, with at least four years leading teams through rapid growth.
• Hands-on ownership of enforcement numbers at a user-generated content or generative AI company, such as automation share, accuracy, unit cost and appeal reversals.
• Hands-on work designing or overseeing AI-assisted enforcement with human review points and accountability for automated decisions.
• Track record moving Product, Engineering, Legal and Policy without direct authority.
• Background on music, media or IP-adjacent platforms and familiarity with rights-matching abuse (preferred).
• Prior work where DSA, OSA or new AI-content rules set the operating requirements (preferred).

Worth knowing

• Role reports to the Head of Operations and is a T&S leadership role at the company.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

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